Network and Power Outage Oct 14 & 15
October 9, 2023

To allow UNM IT Networks to perform regular maintenance, in coordination with the Administrative Technology working groups, planned maintenance work will completed on the following date.

  • Saturday, October 14, 10 p.m., through Sunday, October 15, 2 a.m.
  • UNM IT Networks will perform planned maintenance on the firewalls to complete critical maintenance and upgrades. Completing regular maintenance activities allows UNM IT to make improvements to enhance network performance, security, and usability of IT services.
  • Depending on the nature of the work being completed, please expect the UNM wireless networks, UNM VPN and services that require UNM VPN for access to be unavailable or intermittently unavailable during this time.
  • Network and Services provided by UNM Health and Health Sciences are NOT impacted by this outage.
  • See below for a partial list of major services that may be unavailable or intermittently unavailable during this time.
  • Additionally, there will be a power test on all buildings on Sunday, October 15, from 1 p.m. to 3 p.m.

What does this mean for you?

  • The UNM VPN and wireless networks will be unavailable or intermittently unavailable for UNM users.
  • See potentially impacted services below.
  • Individuals who have access to a smartphone device with a cellular data plan will be able to access the internet and certain cloud services, such as Canvas, using their personal cellular service/device. To ensure that your device is only connecting to your cellular provider during the UNM network outage, disconnect it from WiFi during that period. Many smartphone devices with cellular service can be used as a HotSpot to connect other devices, such as a laptop, to the internet. For information on fees and settings needed to use your phone as a HotSpot please contact your cellular service provider. The wired network will be available for on-campus UNM users.

  • During the power test on Sunday, the building access and building power will be impacted for a few minutes. While the test is being completed, building card swipe access in secured buildings may be interrupted for 3-5 minutes.

Outage:

  • Network: Saturday, October 14th, 10 p.m., through Sunday, October 15th, 2 a.m.
  • Power: Sunday, Octover 15th, 1 p.m. to 3 p.m.
  • While unlikely, it is possible, that the outage could be lengthier and more impactful. Updates will be provided on IT Alerts.

Services Expected to be Unavailable or Intermittently Unavailable (select list, not all impacted services listed):

  • myUNM
  • UNM Wireless Access
  • UNM VPN
  • UNM Websites
  • UNM NetID Password Changes
  • Banner
  • ODS
  • AppWorx
  • BOOMI
  • My Reports
  • Lobo Marketplace
  • Cascade/Web Content Management
  • Confluence
  • Power-dependent building access (LoboCard swipe access)
  • Building power

For a more detailed list of services that are expected to be unavailable, see it.unm.edu.

 We ask your help to coordinate with your IT Officer/Liaison/Staff to:

  • Identify any critical (life-safety) services that must not be interrupted.
  • Identify potential risks of service outages during these periods.
  • Work with your faculty, staff, students, and vendors to make sure service disruptions are well communicated and mitigated, where possible.
  • Leverage supplemental communication mechanisms to help us keep the campus community involved and well informed.

 For assistance with UNM IT services, please contact UNM IT Customer Support Services at 505-277-5757. Hours of operation are Monday – Friday, 7:30 a.m. to 5 p.m., except during University Holidays. 

 On occasion, UNM IT may adjust the timing for a planned change. Please visit ITAlerts for the most current information for all upcoming changes to services.

 Due to the healthcare nature of UNM Health and Health Sciences (HHS), there may be variations to services and support for HHS students, faculty, and staff.  If you experience any issues regarding HHS technology services, please contact the HHS Service Desk at 2-DATA (505-272-3282).

If the LoboCard swipe access is down longer than expected, please call the Resident Advisor On-Call phone number for assistance. The link below is where contact information can be found:

 https://housing.unm.edu/about/index.html