Upcoming IT Maintenance, 5/25 and 5/26 and Security Enhancement, 6/11
May 21, 2024
To allow UNM IT Networks to perform necessary maintenance, updates to the network infrastructure will be completed on May 25th, 10 p.m. through May 26th, 2 a.m.
During this time, UNM IT services may be intermittently unavailable. Users may have to refresh their browser to access UNM IT services such as myUNM, UNM websites, Banner or other IT supported applications.
Maintenance Window:
- Saturday, May 25th, 10 p.m. through May 26th, 2 a.m.
- While unlikely, it is possible, that the service interruption could be lengthier and more impactful. Updates will be provided on IT Alerts.
For assistance with UNM IT services, please contact UNM IT Customer Support Services at 505-277-5757. Hours of operation are Monday – Friday, 7:30 a.m. to 5 p.m., except during University Holidays.
On occasion, UNM IT may adjust the timing for a planned change. Please visit ITAlerts for the most current information for all upcoming changes to services.
Due to the healthcare nature of UNM Health and Health Sciences (HHS), there may be variations to services and support for HHS students, faculty, and staff. If you experience any issues regarding HHS technology services, please contact the following: During regular business hours, 8-5, Monday-Friday, contact the Health Sciences IT Service Desk at 505-272-1694. Outside of regular business hours contact the Health IT Service Desk at 505-272-3282 (2-DATA).
At UNM, we all have an important role to play in keeping information secure and private. As part of UNM IT's ongoing efforts to improve our security approach, we want to make you aware of an upcoming enhancement to protect against online threats. This upgrade, called BloxOne Threat Defense, is designed to shield both university and personal computers from accessing websites known for hosting harmful software like viruses or ransomware. Once implemented, this upgrade will provide protection for computers connected to UNM's network, Wi-Fi, VPN, or guest Wi-Fi, ensuring a safer online experience for everyone.
NOTE: These changes apply to UNM networks including the branch campuses. Changes to network services provided by and to Health and Health Sciences, if any, will be communicated by and coordinated through Health and Health Sciences CIO Notices.
What does this mean for you?
Beginning 06/11/2024, access to known malicious web sites will be blocked. Users will be redirected to a web page indicating they are attempting to access a malicious web site and provided information if they believe this is an error or if they need access to the web site to meet legitimate research, academic, or administrative business purposes. See FastInfo 7972 for additional information.
All institutions, public and private, are subject to ransomware, malware and other cyber threats. UNM BloxOne Threat Defense is a hybrid cybersecurity solution that leverages Domain Name System (DNS) as the first line of defense to detect and block cyber threats. BloxOne Threat Defense only blocks verified web sites with a high severity threat and a high confidence accuracy rate. Sites are not blocked based on content or application.
For assistance with UNM IT services, please contact UNM IT Customer Support Services at 505-277-5757. Hours of operation are Monday – Friday, 7:30 a.m. to 5 p.m., except during University Holidays.
Due to the healthcare nature of UNM Health and Health Sciences (HHS), there may be variations to services and support for HHS students, faculty, and staff. If you experience any issues regarding HHS technology services, please contact the following: During regular business hours, 8-5, Monday-Friday, contact the Health Sciences IT Service Desk at 505-272-1694. Outside of regular business hours contact the Health IT Service Desk at 505-272-3282 (2-DATA).
